QAS operates from 313 response locations, across 8 regions, 17 districts, and 8 Operations Centres.

Key facts

The data below reflects key information for April to June 2026.

Demand

  • Daily calls

    ~ 3,480 Triple Zero (000) calls
    ~ 561 non-urgent calls daily

  • Every 24 seconds

    a Triple Zero (000) call is received by the QAS

  • 92 episodes of care

    Provided by RSQ on average each day

Responses

  • Code 1 incidents

    The QAS experienced an 3.9% increase in Code 1 demand in this quarter

  • Code 1A incidents

    The QAS responds to a daily average of 49 Code 1A critically urgent patients

  • Retrieval Services

    Retrieval Services Queensland (RSQ) provides, on average, 72 daily hospital transfers

Resources

  • 314 Response locations

    Air Bases 21

    Fleet 1,620

    OpCens 8

  • 7,759 employees

    inclusive of:

    ~ 5,630 Paramedics
    ~ 770 Communications Officers
    ~ 350 Patient Transport Officers
    ~ 105 RSQ team members

Latest performance summary

In the 2025–26 financial year, the Queensland Ambulance Service (QAS) continued to experience growth in demand for services.

Quarterly data insights for the period April to June 2026 (unless otherwise stated)

  • Triple Zero (000) calls

    - 316,662 total calls
    - 95.3% answered within 10 seconds

  • Code 1 incidents

    - 166,480 incidents
    - Our average response time to our most critical patients (Code 1A) was 8.3 minutes

  • Average daily activity

    - 2,853 Code 1 and 2 incidents per day

Download full report

Patient care and response

Triple Zero (000) calls and performance

Combination bar and line graph showing the number of Triple Zero (000) calls in the current financial year and percentage of calls answered within 10 seconds. Figures are shown by month. The lowest number of calls were received in February 2026 with 100,390 calls recorded. The highest number of triple zero calls occurred in August 2025 with 115,481. The lowest grade of service was in August 2025 at 90.6%. The highest grade of service was 95.6% in April 2026.

FY 2025-26

MonthNumber of Triple Zero (000) Calls% of Triple Zero (000) calls answered within 10 secs
Jul111,07691.4%
Aug115,48190.5%
Sep108,76191.9%
Oct113,30192.3%
Nov 110,40190.7%
Dec111,44193.2%
Jan107,90195.5%
Feb100,39094.4%
Mar109,45494.4%
Apr103,26595.6%
May108,41295.5%
Jun104,98594.8%

FY 2024-25

MonthNumber of Triple Zero (000) Calls% of Triple Zero (000) calls answered within 10 secs
Jul102,04789.6%
Aug106,61688.4%
Sep95,29391.7%
Oct100,80189.5%
Nov101,37988.4%
Dec108,62989.9%
Jan103,47292.8%
Feb96,95091.4%
Mar104,47392.7%
Apr102,24090.2%
May107,28489.9%
Jun104,24990.8%

FY 2023-24

MonthNumber of Triple Zero (000) Calls% of Triple Zero (000) calls answered within 10 secs
Jul96,19393.2%
Aug98,00692.2%
Sep93,18793.8%
Oct97,08293.8%
Nov98,28692.3%
Dec104,71590.6%
Jan102,54591.7%
Feb99,61888.8%
Mar102,74689.6%
Apr96,92091.1%
May100,63690.3%
Jun98,71288.2%

Definitions

Triple Zero (000) Call Performance data refers to the time taken for the Queensland Ambulance Service (QAS) to answer a triple zero call directed to them by the emergency services telecommunication system.

The QAS is committed to answering 90% of calls in 10 seconds.

Source and references

Queensland Ambulance Service—Triple Zero (000) telephony systems call performance reporting solution.

Code 1A Incidents

Combination bar and line graph showing the Code 1A incident numbers and average response time over the current financial year, by month. The highest number of Code 1A incidents occurred in August 2025 with 1,775 incidents, the lowest number was in February 2026 with 1,407 incidents. The 90th percentile line shows 17.7mins for Jul, 18.3mins for Aug, 18.5mins for Sep, 18.1mins for October, 17.5mins for November, 17.7mins for December, 16.5mins for January, 17.1mins for February, 16.8mins for March, 16.2mins for April, 17.3mins for May, and 17.2mins for June. The 50th percentile line shows 8.8mins for Jul, 8.8mins for Aug, 8.7mins for Sep, 8.7mins for October, 8.8mins for November, 8.6mins for December, 8.4mins for January, 8.4mins for February, 8.4mins for March, 8.3mins for April, 8.1mins for May, and 8.4mins for June.

This line graph compares Code 1A incidents by month over the financial years 2023-24, 2024-25 and 2025-26. The number of incidents have consistently increased year on year. In 2023-24 the code 1A incident numbers were highest in January, May and June. In 2024-25 code 1A incident rates were highest in August, December and June. The highest number of code 1A incidents in 2025-26 was in August, July and December.

FY 2025-26

MonthIncidents50th Percentile90th Percentile
Jul1,7428.817.7
Aug1,7758.818.3
Sep1,6858.718.5
Oct1,6708.718.1
Nov1,5878.817.5
Dec1,7318.617.7
Jan1,4838.416.5
Feb1,4078.417.1
Mar1,4868.416.8
Apr1,4428.316.2
May1,4678.117.3
Jun1,5738.417.2

FY 2024-25

MonthIncidents50th Percentile90th Percentile
Jul1,7038.817.0
Aug1,7138.718.5
Sep1,5118.716.8
Oct1,5348.817.9
Nov1,5468.517.7
Dec1,6538.418.4
Jan1,5608.616.7
Feb1,4059.017.8
Mar1,5898.617.7
Apr1,4808.417.4
May1,5438.316.9
Jun1,6838.216.9

FY 2023-24

MonthIncidents50th Percentile90th Percentile
Jul1,3938.717.6
Aug1,4118.517.3
Sep1,2528.417.0
Oct1,2288.217.0
Nov1,3218.117.3
Dec1,4438.617.7
Jan1,4888.617.5
Feb1,3028.917.5
Mar1,4378.517.1
Apr1,3498.316.1
May1,4448.917.3
Jun1,6318.817.6

Definitions

A response is the dispatch of an ambulance service vehicle - Code 1A ‘actual time critical’, Code 1B ‘emergent time critical’, Code 1C ‘potential time critical’ and Code 2A immediate ‘urgent response’.

A response time is the period from the time when the call is received to when the first ambulance service vehicle arrives at the scene.

All Code 1 & 2A Response times (in mins) for the 50th and 90th percentiles are presented in this report:

  • 50th percentile - Time within which 50 per cent of emergency incidents are responded to.
  • 90th percentile - Time within which 90 per cent of emergency incidents are responded to.

Source and references

Queensland Ambulance Service—Data cube Cognos QACIR Mapping Script

Emergency and urgent incidents (codes 1 and 2)

Combination bar and line graph showing the number of code 1 and 2 incidents expressed as both a total number for the quarter and a daily average over the current financial year. The largest numbers of code 1 and 2 incidents were in December with 89,286 total Code 1 and 2 incidents. The average daily incidents over this period were lowest in July 2025 at 2,723/day, and peaked in February 2026 at 2,910/day.

This line graph compares Code 1 and 2 incidents by month over the financial years 2023-24, 2024-25 and 2025-26. The number of incidents have consistently increased year on year with the exception of February 2025. In 2023-24 the code 1 and 2 incident numbers were highest in January, March and December. In 2024-25 code 1 and 2 incident rates were highest in December, May and August. The highest number of code 1 and 2 incidents in 2025-26 was in March, January and December.

FY 2025-26

MonthCode 1 IncidentsCode 2 IncidentsTotal
Code 1 and 2
Jul55,79828,61684,414
Aug56,95429,41386,367
Sep55,25928,57883,837
Oct56,62431,05687,680
Nov55,75830,60886,366
Dec57,08832,19889,286
Jan56,52932,96789,496
Feb52,25529,23381,488
Mar57,74331,66889,411
Apr54,09631,06285,158
May56,85131,66788,518
Jun55,53330,38085,913

FY 2024-25

MonthCode 1 IncidentsCode 2 IncidentsTotal
Code 1 and 2
Jul51,95531,82383,778
Aug54,06331,64785,710
Sep48,42231,16779,589
Oct51,92532,16184,086
Nov51,64631,73683,382
Dec55,32331,66386,986
Jan52,40633,20385,609
Feb49,07629,21278,288
Mar53,22732,42785,654
Apr52,30031,17283,472
May54,71231,50586,217
Jun53,22130,21583,436

FY 2023-24

MonthCode 1 IncidentsCode 2 IncidentsTotal
Code 1 and 2
Jul44,83434,07978,913
Aug46,36933,24179,610
Sep44,28732,70576,992
Oct45,52934,68580,214
Nov46,85532,35979,214
Dec50,33934,18184,520
Jan50,13134,58584,716
Feb47,98832,02280,010
Mar49,76734,46584,232
Apr47,81032,78780,597
May50,45233,46883,920
Jun50,22531,39881,623

Definitions

Emergency (Code 1) incidents are potentially life threatening events that necessitate the use of ambulance warning devices (lights and sirens).

Urgent (Code 2) incidents may require an undelayed response but do not necessitate the use of ambulance warning devices (lights and sirens).

Response time is the period from the time when the call is received to when the first ambulance service vehicle arrives at the scene.

Source and references

Queensland Ambulance Service—Data cube Cognos QACIR Database

Non-emergency incidents (codes 3 and 4)

Combination bar and line graph showing the number of code 3 and 4 incidents expressed as both a total number for the quarter and a percentage attended to by appointment time over the current financial year. The largest numbers of code 3 and 4 incidents are in July 2025 with 10,959 incidents. The highest average on time percentage was 78.6% in January and March 2026 and lowest in August 2025 at 75.3%.

Combination bar graph shows that code 3 and 4 incidents are down in the 2025-2026 year compared to the previous 2 years, and on time performance is also mostly down compared to the previous 2 years until February at which point is up.

FY 2025-26

MonthCode 3 IncidentsCode 4 IncidentsTotal
Code 3 and 4		On Time Performance
Jul5,1625,79710,95975.4%
Aug4,4025,0669,46875.3%
Sep4,6525,3469,99877.1%
Oct4,5055,3829,88776.2%
Nov4,1755,0159,19075.7%
Dec4,2505,0449,29477.3%
Jan4,3324,9799,31178.6%
Feb4,4034,8779,28077.6%
Mar4,9555,42710,38278.6%
Apr4,9475,27310,22077.2%
May4,7285,2699,99777.1%
Jun4,9335,38110,31476.7%

FY 2024-25

MonthCode 3 IncidentsCode 4 IncidentsTotal
Code 3 and 4		On Time Performance
Jul5,9746,17912,15376.2%
Aug5,6976,09711,79477.5%
Sep5,4185,83511,25377.6%
Oct5,8616,22112,08278.0%
Nov5,6535,98811,64175.7%
Dec5,1725,36510,53775.2%
Jan5,5015,82111,32279.1%
Feb5,3025,48910,79173.8%
Mar5,1195,37510,49475.4%
Apr5,3995,45910,85875.1%
May5,4355,75511,19074.1%
Jun5,0185,42310,44176.1%

FY 2023-24

MonthCode 3 IncidentsCode 4 IncidentsTotal
Code 3 and 4		On Time Performance
Jul5,6436,06311,70680.3%
Aug6,3486,67513,02380.1%
Sep5,8076,28012,08781.6%
Oct5,8816,26712,14880.5%
Nov6,0536,31612,36979.5%
Dec4,9965,38910,38578.8%
Jan5,3385,78811,12679.1%
Feb5,5666,15611,72277.0%
Mar5,6656,00511,67073.5%
Apr5,5665,85211,41875.4%
May6,1556,54312,69875.8%
Jun5,3365,85711,19376.3%

Definitions

A Code 3 incident is a non-urgent demand for service that requires a time critical response to meet the patient’s appointment time.

A Code 4 incident is an event that requires a routine response at QAS's earliest opportunity. The patient has a condition that requires ambulance transport within a negotiated/agreed time frame. Code 4 incidents are typically return transports after a patient's appointment or treatment.

This measure reports the proportion of medically authorised road transports (code 3) (excluding Queensland Health and aero-medical transports) which arrive on time for a designated appointment, or are met for returned transport within two hours of notification of completion of appointment (code 4). Some regions are affected by small case numbers.

Source and references

Queensland Ambulance Service—Data cube Cognos QACIR Database

Clinically meaningful pain reduction

Bar graph showing the clinically meaningful pain reduction % for Cardiac and Trauma patients by month. Trauma pain reduction % was 80.4% in Jul-25, 77.5% in Aug-25, 80.0% in Sep-25, 77.2% in Oct-25, 80.6% in Nov-25, 80.0% in Dec-25, 79.3% in January, 78.9% in February, 79.4% in March, 79.4% in April, 79.0% in May, and 79.0% in June. Cardiac pain reduction % was 75.2% in Jul-25, 69.3% in Aug-25, 74.4% in Sep-25, and 71.9% in Oct-25, 75.6% in Nov-25, 72.2% in Dec-25, 73.0% in January, 74.9% in February, 73.2% in March, 78.1% in April, 77.7% in May, and 75.6% in June.

Alt

FY 2025-26

MonthCardiac pain reductionTrauma pain reduction
Jul75.2%80.4%
Aug69.3%77.5%
Sep74.4%80.0%
Oct71.9%77.2%
Nov75.6%80.6%
Dec72.2%80.0%
Jan73.0%79.3%
Feb74.9%78.9%
Mar73.2%79.6%
Apr78.1%79.4%
May77.7%79.0%
Jun75.6%79.0%

FY 2024-25

MonthCardiac pain reductionTrauma pain reduction
Jul75.2%80.4%
Aug77.7%82.4%
Sep78.6%82.3%
Oct77.1%79.8%
Nov77.0%81.0%
Dec78.7%80.9%
Jan78.1%79.2%
Feb77.1%79.3%
Mar76.8%78.7%
Apr75.5%81.6%
May76.8%79.8%
Jun73.3%81.5%

FY 2023-24

MonthCardiac pain reductionTrauma pain reduction
Jul79.3%82.3%
Aug80.4%83.3%
Sep79.5%84.7%
Oct80.2%82.8%
Nov79.0%82.0%
Dec80.1%83.2%
Jan78.9%81.4%
Feb79.3%84.1%
Mar76.8%80.8%
Apr74.0%80.2%
May76.4%80.8%
Jun79.9%81.9%

Definition

This measure provides an indication of the effective management of severe cardiac or traumatic injury related pain by the ambulance service. The outcome measure, a ‘clinically meaningful pain reduction’, is defined as a minimum two point reduction (on a 10 point scale) in pain score from pre- to post-treatment.

The denominator for this indicator includes a count of all patients aged 16 years and above with a cardiac or trauma related final assessment and an initial pain score equal to or greater than seven points who are administered an analgaesic agent.

The numerator contains a count of the number of these patients who report a clinically meaningful reduction in pain.

Source and references

Queensland Ambulance Service—electronic Ambulance Report Form (eARF) Database.

Retrieval Services Queensland (RSQ)

In April to June 2026, RSQ received:

  • 8,398 total referrals (includes retrieval and telehealth)
  • 7,228 referrals for retrieval or assistance
  • 1,267 referrals for Telehealth Emergency Support

Resulting in more than 6,573 transported episodes of care.

Our staff

Clinical attrition

Bar graph showing the gradual increase of clinical attrition as a cumulative month on month measurement. The overall Clinical attrition of QAS as at June 2026 is 2.54%.
    Line graph showing the clinical attrition rate of this 2025-2026 compared to the pervious 2 years. It shows a comparable rate over the course of the year compared to previous years with a slight spike in December 2025.

Clinical attrition

Month 2023-242024-252025-26
Jul 0.19% 0.04% 0.02%
Aug 0.35% 0.18% 0.34%
Sep 0.57% 0.37% 0.55%
Oct 0.68% 0.70% 0.73%
Nov 0.83% 0.69% 1.05%
Dec 1.07% 0.96% 1.54%
Jan 1.28% 1.18% 1.48%
Feb 1.51% 1.50% 1.67%
Mar 1.63% 1.91% 1.91%
Apr 1.81% 2.10% 2.12%
May 2.01% 2.25% 2.31%
Jun 2.28% 2.59%2.54%

Definitions

This measures the level of employee attrition in the operational workforce. It is calculated as the number of permanent fulltime equivalent (FTE) employees who exit the organisation, as a proportion of the number of FTE employees. It is based on staff FTE defined as ‘operational positions where paramedic qualifications are either essential or desirable to the role’.

The clinical attrition rate is expressed as a cumulative total percentage of the clinically qualified workforce as the year progresses.

Clinically qualified employees include, but is not limited to, paramedics, officers-in-charge, operational supervisors, doctors, and nurses.

Source and references

1. Aurion Payroll Solution
2. Report on Government Services (RoGS) 2023-24 (Australian Government Productivity Commission website).

Injury downtime rate

Combination bar and line graph showing the injury downtime rate as a percentage and the total hours lost over the 2025-26 financial year. It shows both percent and total hours lost over this financial year of 3.44% and 402,313 hours lost.
    This line graph compares injury downtime rates, as a percentage, by month over the financial years 2025-2026, 2024-2025, and 2023-2024. The percentage has increased each year in all quarters.
Region DistrictInjury Downtime Rate (IDR)
FYTD 2025-26
Far Northern Region 2.89%
  Cairns 3.41%
  Torres and Cape 0.00%
Northern Region 4.09%
  North West 0.09%
  Townsville 4.34%
Central Region 2.83%
  Central Queensland 3.16%
  Central West 2.97%
  Mackay 2.74%
Sunshine Coast & Wide Bay Region 5.66%
  Sunshine Coast 7.28%
  Wide Bay 3.29%
Darling Downs & South West Region 2.20%
  Darling Downs 2.75%
  South West 0.00%
Metro North Region 5.04%
  Moreton 5.13%
  North Brisbane 5.10%
Metro South Region 2.83%
  Logan 3.52%
  South Brisbane 2.20%
  West Moreton 2.79%
Gold Coast Region 2.49%
  Gold Coast 2.96%
Statewide 3.35%

Definition

Injury downtime rate measures lost time at work due to injury as a percentage of total hours worked. It is a way for QAS to assess the effect of its staff rehabilitation strategies.

Source and references

  1. Queensland Ambulance Service—Safety Health and Environment (SHE) System.
  2. WorkCover Queensland.

Last updated:   August 2026

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