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Thank you for your feedback
Thank you for sharing your feedback with the Queensland Ambulance Service (QAS). Your feedback helps us understand what’s important to our community and where we can improve.
This automated message confirms we’ve received your submission. If we need more information, we’ll contact you before continuing with the review.
Consent requirements
If you’re providing feedback or making a complaint on behalf of someone else, or about the care provided to another person, we may need to contact that person directly to confirm their consent. This helps us protect privacy and confidentiality while responding appropriately.
Without consent, we may not be able to progress the matter on their behalf or share detailed information with you. In these cases, our response may be limited to general information.
You can also provide written consent or supporting documents by emailing: QAS.Feedback@ambulance.qld.gov.au
How we manage feedback
We carefully review each submission to decide the most appropriate response and make sure it can be responded to under our Consumer Feedback Management Policy.
Some submissions may be outside our formal Consumer Feedback Management process. When possible, we’ll refer it to the relevant team for consideration, or we will try to help you redirect the matter to the right place. In some cases, we may not be able to respond.
Types of feedback
Compliments
We value compliments and share them with the relevant staff. While you may not receive a formal response, your recognition is acknowledged and appreciated.
Suggestions and general feedback
We review all suggestions and general feedback to help improve our services. You may not receive a formal reply, but your input informs service improvements.
Complaints
Complaints are an important part of how we improve and continue to provide quality care. We aim to respond:
- within 30 business days, or
- within 45 business days if human rights matters may be involved.
If the timeframe changes, we’ll contact you with an update.
Due to privacy requirements, we can only respond to concerns directly related to QAS services. If your feedback involves another organisation, please contact them directly.
More information
Learn more about our feedback process on our Compliments and Complaints page.
If you have questions, contact the Compliments and Complaints Unit QAS.Feedback@ambulance.qld.gov.au
Accessibility and support
We’re committed to inclusion and supporting individual needs throughout the feedback process.
Please let us know If you need:
- language or cultural support
- accessibility assistance
- alternative ways to provide feedback
- a support person.
We’ll work with you to make sure your feedback is heard and you have the support you need throughout the process.
Thank you for helping us improve the care we provide.