Recruitment: Emergency Medical Dispatchers

The first few minutes of an emergency are critical.  Early help can save lives.

Queensland Ambulance Service (QAS) provides ambulance services to the public, health institutions, community and sporting groups, businesses, medical research bodies and other Government agencies.

The Emergency Medical Dispatcher (EMD) is an operational role within the QAS that works collaboratively with the Operation Centre team, the broader QAS organisation and other health care and emergency services.

The QAS recruits for future EMDs who will receive emergency calls, provide essential pre-arrival advice, and to coordinate and dispatch QAS resources and patient transport movements for the Queensland community.

Successful applicants should have superior communication skills and the ability to manage extreme situations with calmness and leadership, in addition to the ability to type 40wpm with 95% accuracy. Although call centre/emergency services and/or community services experience is preferred, it is not essential to perform in the role, as on the job training is provided.


Recruitment update

The QAS is now accepting applications for EMDs in the following location:

  • Brisbane Operations Centre
  • Toowoomba Operations Centre
  • Townsville Operations Centre
  • Rockhampton Operations Centre

Applications will close midnight, Sunday 8 April 2018.

You are required to read the Applicant Information Kit and Role Description for information relating to the recruitment process and the EMD role.

If you feel you have the skills and abilities and are strongly considering an EMD career, please complete the online application form.

For all other locations, recruitment campaigns will be advertised on this website when the need is identified. Please refer to this webpage for updates in relation to future recruitment campaigns.

Recognition of current qualifications

Applicants for the position of Emergency Medical Dispatchers who wish to have prior qualifications recognised, are required to complete a Recognition of Current Ambulance Practice (ROCAP) assessment. To find out more about the ROCAP assessment and what is required in its submission, please refer to the Recognition of Current Ambulance Practice page.

Contact the QAS Recruitment Team

To contact the QAS Recruitment Team, email

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Last updated 12 March 2018